Delivery
Orders and fulfilment
All online orders received before 2pm regular business days will be fulfilled and dispatched the same day. Orders received past 2pm regular business days will be dispatched the following business day. You will receive an order confirmation email on purchase. Once packed you will receive a fulfilment email which will contain tracking details if shipped via Australia Post. Local deliveries will receive an “out for delivery” email.
Local delivery
Orders received in local postcodes (7250,7248,7249,7258,7259,7267,7268) before 2pm regular business days qualify for $3 discounted express courier delivery. We hire a local independent courier company specifically for this purpose. Every effort is made by our courier to deliver parcels directly to you. In the event that no one is home the parcel will be left in a safe location. Ritual coffee Tasmania PTY LTD does not accept responsibility for stolen, missing or weather damaged parcels post delivery. The delivery driver reserves the right to not deliver a parcel if they deem it unsafe to do so. In rare cases where a local delivery address is beyond our discretionary radius of delivery we may choose to post your order to you at no extra charge. You will be provided with a tracking number through Australia Post once your order has been fulfilled
Australia Post
We use Australia Post for all other online orders outside of local delivery zones.
Parcel Post- Free Parcel Post applies to orders of 3kg or more. We offer a flat rate $7.50 Parcel Post service on orders under 3kg. Estimated delivery times within Tasmania are 2-4 business days and estimated interstate delivery times are 3-6 business days.
Express Post- $5 Discounted Express post is offered on orders of 3kg or more. We offer a flat rate $10.50 Express Post service on orders under 3kg. Estimated delivery times within Tasmania are 1-2+ business days and estimated interstate delivery times are 1-3+ business days.
Australia Post shipping queries
Although rare, from time to time, Australia Post shipping delays can occur. Ritual Coffee Tasmania PTY LTD does not accept responsibility for late, lost or damaged items via Australia Post.
If your item is late, lost or damaged first check your tracking details in your order fulfilment email for updates. If there are no updates or the item is marked as lost, fill in a lost or damaged item form. This form will get you the fastest resolution. helpandsupport.auspost.com.au/s/missing-or-lost-item
If you have any questions regarding your order, please contact us at admin@ritualcoffee.com.au with your name and order number, and we will look into it for you.
All online orders received before 2pm regular business days will be fulfilled and dispatched the same day. Orders received past 2pm regular business days will be dispatched the following business day. You will receive an order confirmation email on purchase. Once packed you will receive a fulfilment email which will contain tracking details if shipped via Australia Post. Local deliveries will receive an “out for delivery” email.
Local delivery
Orders received in local postcodes (7250,7248,7249,7258,7259,7267,7268) before 2pm regular business days qualify for $3 discounted express courier delivery. We hire a local independent courier company specifically for this purpose. Every effort is made by our courier to deliver parcels directly to you. In the event that no one is home the parcel will be left in a safe location. Ritual coffee Tasmania PTY LTD does not accept responsibility for stolen, missing or weather damaged parcels post delivery. The delivery driver reserves the right to not deliver a parcel if they deem it unsafe to do so. In rare cases where a local delivery address is beyond our discretionary radius of delivery we may choose to post your order to you at no extra charge. You will be provided with a tracking number through Australia Post once your order has been fulfilled
Australia Post
We use Australia Post for all other online orders outside of local delivery zones.
Parcel Post- Free Parcel Post applies to orders of 3kg or more. We offer a flat rate $7.50 Parcel Post service on orders under 3kg. Estimated delivery times within Tasmania are 2-4 business days and estimated interstate delivery times are 3-6 business days.
Express Post- $5 Discounted Express post is offered on orders of 3kg or more. We offer a flat rate $10.50 Express Post service on orders under 3kg. Estimated delivery times within Tasmania are 1-2+ business days and estimated interstate delivery times are 1-3+ business days.
Australia Post shipping queries
Although rare, from time to time, Australia Post shipping delays can occur. Ritual Coffee Tasmania PTY LTD does not accept responsibility for late, lost or damaged items via Australia Post.
If your item is late, lost or damaged first check your tracking details in your order fulfilment email for updates. If there are no updates or the item is marked as lost, fill in a lost or damaged item form. This form will get you the fastest resolution. helpandsupport.auspost.com.au/s/missing-or-lost-item
If you have any questions regarding your order, please contact us at admin@ritualcoffee.com.au with your name and order number, and we will look into it for you.